Shipping and Returns Policy

Shipping Policy

FREE SHIPPING ON ORDERS OVER $100
Orders placed before midday 12:00 AEST on a working day will be processed that day and we will endeavor to dispatch on the same day, depending on our delivery agent.

When will I receive my order?

Orders placed before midday 12:00 AEST on a working day will be processed that day and we will endeavour to dispatch on the same day, depending on our delivery agent. A working day is any day other than weekends and bank or other public holidays. If delivery cannot be made to your address for reasons under the supplier's control the supplier will inform you as soon as possible.

Do you accept returns?

Should you wish to return any product(s) to us then please, in the first instance, contact our Customer Service team on: 02 9188 4490 or via email to: sales@miamimagic.com.au who will advise you accordingly. This will help speed up the returns process and ensure appropriate records are maintained. Address for Returns: QuickWhip, Gate 1, 11-21 Forge Street , Blacktown 2148

What if I'm not happy with my order?

If you have any queries or concerns with your order please, in the first instance, contact our Customer Service team on:+61 02 9188 4490or via email to: sales@miamimagic.com.au who will advise you accordingly.

Price Match Guarantee

Here at the MiamiMagic we want you to be assured that you are getting both value for money and the very best price on purchases, we also gives you the comfort of a price match promise, meaning that even if you do find the products cheaper elsewhere, you won't be left disappointed. We guarantee to beat any like-for-like quotation!

Delivery Information Shipping Costs

The goods you order will be delivered to the address you give when you place your order. The shipping costs for orders below $100 will be calculated at checkout. Goods will not be shipped until payment has been made. Please note some items are not available for delivery outside of Australia.

Orders placed before 1:30pm AEST on a working day will be processed that day and we will endeavour to dispatch on the same day, depending on our delivery agent. (A working day is any day other than weekends and bank or other public holidays.) Saturday delivery costs extra.

If delivery cannot be made to your address for reasons under the supplier's control the supplier will inform you as soon as possible.

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the supplier) then without prejudice to any other right or remedy available to the supplier, the supplier may:

• Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

• Sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

If you fail to take delivery because you have cancelled your contract under the distance selling regulations the supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the supplier. Should you fail to return the goods, the supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Delivery times given are only an estimate, not a guarantee. A copy of your full terms and conditions is available upon request.

All items are shipped as standard with authority to leave. If you wish to upgrade your postage to signed for and insured please contact us.

Returns & Replacements

Should you wish to return any product(s) to us then please, in the first instance, contact our Customer Service team on:+61 02 9188 4490or via email to:sales@miamimagic.com.au who will advise you accordingly.

This will help speed up the returns process and ensure appropriate records are maintained. Address for Returns: QuickWhip, 11-21 Forge St, Blacktown, NSW, 2148, Australia

How to order with us

1. Find the items you want First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our website. You will also find links to browse lists and tags.
If you know the product code of the item you want you can type this into the search box and find the product straight away. 
You can also find the product you want more quickly by searching by size, colour or price when you find an item that interests you; click the title or name of the item to see its product detail page. Here you will find more information about the items.

2. Add the items to your shopping cart If you want to order an item from QuickWhip, click the 'Add to Cart' button on the item's product detail page. Once you've added an item to your Cart, use the top navigation bar or the 'Continue shopping' button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Cart at any time by clicking the 'shopping cart' icon at the top of every page of our website.

3. Proceed to checkout Take a moment to review all of the items you've placed in your cart. When you're ready to complete your order click the 'checkout' button. You will be taken to the first page of the order process.

4. Sign in if you're a returning customer enter your email address and password for your account, and click the 'Sign in' button. 
If you're new to QuickWhip.com.au you need to create an account. You need a password for your account so that when you return to Whipped QuickWhip, you can use the same delivery address and method of payment you provided during your first order. You will also be able to use your password to make changes to your account information and to track the progress of your order with us.

5. Enter a delivery address Tell us where you would like to have your order delivered, and let us know if any of the items are to be gifts (If so, you'll be given a chance to order gift wrap and add a gift message.)

6. Choose delivery option (which must be selected before 1:30pm on any normal working day to ensure same day dispatch.
 The delivery charge for your order will be displayed on the order summary page just before you submit your order.

7. Provide payment information Let us know how you would like to pay for your order. You can pay for your online order using Visa, MasterCard, American Express, Delta, Switch, Maestro or Solo cards. Please note we don't accept Visa Electron for online or telephone orders, we do accept cheques and postal order payments for purchases. All orders must be prepaid, but remember payment will not be taken until we are ready to dispatch the item. 
Enter your credit card number without spaces or dashes. If you have a promotion code to apply to the order, e.g. for free delivery if your order qualifies, please enter it in the box provided.

8. Review and submit your order Check the accuracy all of the information you provided and make any necessary adjustments. You may have instructions relating to delivery this is your opportunity to add these to the order in the 'comments' box. When you are ready, click the 'continue' button to submit your order. Once you place your order, we will send you a confirmation email message. We will send you another email message at the time of dispatch.

9. Check your order status If you would like to review or check the status of your order before it enters the dispatch process; click the 'My Account' link in the top right corner of most pages on our site. This will allow you to view your orders current status.

Privacy Policy

The protection of your personal data is important to us at Miami Magic. We know that you care
how information about you is used and shared, and we appreciate your trust. We therefore
process your data exclusively on the basis of legal regulations. In this privacy policy we inform
you about the most important aspects of data processing within the context of our website.

What data is collected?

When accessing this website, the web server logs the following data for each request in order to
ensure adequate information and system security: IP address, if applicable user name, date and
time of access along with technical information on the accessed web object, browser used and
accessed URL.
Additional personal information such as your name, address, telephone number or email
address will not be collected unless you voluntarily provide this information at a designated
location (e.g. as part of a newsletter registration). The personal data you provide will be
processed exclusively for the purpose of handling your request or answering your inquiry. This
data is not transferred to third parties

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc., 1600
Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses
cookies to provide this service. Cookies are small text files that are stored on your computer and
enable the recognition of the end device you are using. This enables analysis of the use of
websites, which serves to improve their usability. It is not possible to draw any conclusions
about you as a specific person. We process your data on the basis of our prevailing legitimate
interest in creating easy-to-use website access statistics in a cost-effective manner (Art. 6 Par. 1
lit. f, GDPR).
The information generated in this way (including your IP address) is transmitted to a Google
server. To protect your privacy, Google Analytics has been configured in such a way that your IP
address is anonymised immediately after transmission and stored by Google exclusively in
anonymised form.
By using this website, you consent to the storage of cookies and processing of your personal
data as described above. You can prevent the storage of cookies by appropriately setting your
browser software. If you do this, it is possible that you may not be able to make full use of all the
websites’ features.
For more information about how Google Analytics uses user data, please see Google’s privacy
policy: www.google.com/intl/de/analytics/privacyoverview.html
You can also prevent the use of Google Analytics by downloading and installing the browser
plugin available at tools.google.com/dlpage/gaoptout.